GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE
1. INTRODUCTION
This document (together with the documents mentioned herein) establishes the general terms and conditions that govern the use of this website (www.Melbasi.com) and the purchase of products on it (hereinafter referred to as the "Conditions"). We urge you to read the Conditions, our Cookies Policy and our Privacy Policy (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website. These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at the time of using the website or concluding of the relevant Contract (as defined further on) shall be those that apply. If you have any query regarding the Conditions or the Data Protection Policies, you may contact us.
2. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies (you may have to refer to specific international guidelines on data privacy). When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.
3. USE OF OUR WEBSITE
When you use this website and place orders through it, you wilfully agree to:
- Use this website to make enquiries and legally valid orders only.
- Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorised to cancel it and inform the competent authorities for deliberate breach of law.
- Provide us with your email address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you in the context of your order if necessary (see our Privacy Policy). If you do not provide us with all the information we need, you cannot place your order. When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into binding contracts.
4. SERVICE AVAILABILITY
As of now, delivery service for the articles offered on this website is available in Saudi Arabia only.
5. FORMALISING THE CONTRACT
To place an order, you must follow the online purchasing procedure and click on "Authorise payment". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation"). You will be informed via email that the order is being sent (the "Shipping Confirmation"). These Conditions and the Contract constitute a written agreement between us.
6. TECHNICAL MEANS TO CORRECT ERRORS
In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the section "My Account". This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service; telephone, or email address to correct the error.
7. AVAILABILITY OF PRODUCTS
All product orders are subject to availability.
8. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances, beyond our control, that may force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. In such extraordinary circumstances, We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.
9. DELIVERY
In cases, where the option of pick up from Seller stores in Saudi Arabia is selected, the pick-up should be made maximum within 10 days from Order ready for dispatch date and the receipt evidencing purchase/ order of the product(s) along with an official identity proof shall be produced at the time of pick-up post; failing which the order would stand automatically cancelled. Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Please bear in mind that in no case do we make home deliveries on Holidays. For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.
10. PRICE AND PAYMENT
The price of the products will be as always stipulated on our website, except in the case of an
obvious error. Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation. Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. A record of all the orders placed by you is available in "My Account" area. You may use, as payment method, Mada card or credit card. To minimise the risk of non-authorised access, your credit card/ Mada card details will be encrypted.
11.INVOICE
Invoice will be provided to you along with the products when delivered.
12. TAXES & DUTIES
Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to all applicable statutory taxes and duties.
13. LINKS FROM OUR WEBSITE
If our website contains links to other websites and third-party materials, said links are provided for information purposes only and we have no control whatever over the content of those websites or materials. Accordingly, we shall not accept any liability for any consequential damage or harm resulting from their use.
14. EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
- Strike, lockout, or other forms of protest.
- Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, collapse, epidemic, or any other natural disaster.
- Inability to use trains, ships, aircraft, motorised transport, or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
- Strike, failure, or accident in maritime or river transport, postal transport, or any other type of transport.
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.
15. RIGHT TO MODIFY TERMS OF CONTRACT
We have the right to review and modify these Conditions at any time. You are subject to the policies and Conditions, in effect, at the time you use this website or place each order, except where statutory laws by Government are imposed on retrospective sales. In such cases, the changes in law will apply to orders made previously by you.
16. APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and the product purchase contracts through said website shall be governed by the laws of SAUDI ARABIA.
17. COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact form.